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Need help with credits, a failed generation or a paid order? Reach us through the form below. Sign in to submit, and include your order number or video ID so we can find the right record.
Account and billing
Billing, credits, failed generations and account questions.
Report abuse
See a generated video that violates our Acceptable Use Policy? Tell us.
Feedback
Ideas, bugs or compliments — we read everything.
Before you write — quick answers
- Video failed? Credits are refunded automatically — check History for the failure reason and retry with a different photo.
- Need more credits? One-time packs are on the Pricing page.
- General questions? The FAQ covers most of them.